The process is institutionalized as a managed process.
Commitment to Perform
GP 2.1 (CO 1) Establish an Organizational Policy
Establish and maintain an organizational policy for planning and performing the process and product quality assurance process.
Elaboration:
This policy establishes organizational expectations for objectively evaluating whether processes and associated work products adhere to the applicable process descriptions, standards, and procedures, and ensuring that noncompliance is addressed.
This policy also establishes organizational expectations for process and product quality assurance being in place for all projects. Process and product quality assurance must possess sufficient independence from project management to provide objectivity in identifying and reporting noncompliance issues.
Ability to Perform
GP 2.2 (AB 1) Plan the Process
Establish and maintain the plan for performing the process and product quality assurance process.
Elaboration:
This plan for performing the process and product quality assurance process may be included in (or referenced by) the project plan, which is described in the Project Planning process area.
GP 2.3 (AB 2) Provide Resources
Provide adequate resources for performing the process and product quality assurance process, developing the work products, and providing the services of the process.
Examples of resources provided include the following tools:
· Evaluation tools
· Noncompliance tracking tool
GP 2.4 (AB 3) Assign Responsibility
Assign responsibility and authority for performing the process, developing the work products, and providing the services of the process and product quality assurance process.
Elaboration:
To guard against subjectivity or bias, ensure that those people assigned responsibility and authority for process and product quality assurance can perform their evaluations with sufficient independence and objectivity.
GP 2.5 (AB 4) Train People
Train the people performing or supporting the process and product quality assurance process as needed.
Elaboration:
Examples of training topics include the following:
· Application domain
· Customer relations
· Process descriptions, standards, procedures, and methods for the project
· Quality assurance objectives, process descriptions, standards, procedures, methods, and tools
Directing Implementation
GP 2.6 (DI 1) Manage Configurations
Place designated work products of the process and product quality assurance process under appropriate levels of configuration management.
Elaboration:
Examples of work products placed under configuration management include the following:
· Noncompliance reports
· Evaluation logs and reports
GP 2.7 (DI 2) Identify and Involve Relevant Stakeholders
Identify and involve the relevant stakeholders of the process and product quality assurance process as planned.
Elaboration:
Examples of activities for stakeholder involvement include the following:
· Establishing criteria for the objective evaluations of processes and work products
· Evaluating processes and work products
· Resolving noncompliance issues
· Tracking noncompliance issues to closure
GP 2.8 (DI 3) Monitor and Control the Process
Monitor and control the process and product quality assurance process against the plan for performing the process and take appropriate corrective action.
Elaboration:
Examples of measures used in monitoring and controlling include the following:
· Variance of objective process evaluations planned and performed
· Variance of objective work product evaluations planned and performed
Verifying Implementation
GP 2.9 (VE 1) Objectively Evaluate Adherence
Objectively evaluate adherence of the process and product quality assurance process against its process description, standards, and procedures, and address noncompliance.
Elaboration:
Examples of activities reviewed include the following:
· Objectively evaluating processes and work products
· Tracking and communicating noncompliance issues
Examples of work products reviewed include the following:
· Noncompliance reports
· Evaluation logs and reports
GP 2.10 (VE 2) Review Status with Higher Level Management
Review the activities, status, and results of the process and product quality assurance process with higher level management and resolve issues.
(The following goal is not required and its practices are not expected for a maturity level 2 rating, but are required for a maturity level 3 rating and above.)
GG 3 Institutionalize a Defined Process
The process is institutionalized as a defined process.
GP 3.1 Establish a Defined Process
Establish and maintain the description of a defined process and product quality assurance process.
GP 3.2 Collect Improvement Information
Collect work products, measures, measurement results, and improvement information derived from planning and performing the process and product quality assurance process to support the
future use and improvement of the organization’s processes and process assets.
