SG 2 Manage Corrective Action to Closure
Corrective actions are managed to closure when the project's performance or results deviate significantly from the plan.
SP 2.1 Analyze Issues
Collect and analyze the issues and determine the corrective actions necessary to address the issues.
Typical Work Products
1. List of issues needing corrective actions
Subpractices
1. Gather issues for analysis.
Issues are collected from reviews and the execution of other processes.
Examples of issues to be gathered include:
· Issues discovered through performing verification and validation activities
· Significant deviations in the project planning parameters from the estimates in the project plan
· Commitments (either internal or external) that have not been satisfied
· Significant changes in risk status
· Data access, collection, privacy, or security issues
· Stakeholder representation or involvement issues
2. Analyze issues to determine need for corrective action.
Corrective action is required when the issue, if left unresolved, may prevent the project from meeting its objectives.
SP 2.2 Take Corrective Action
Take corrective action on identified issues.
Typical Work Products
1. Corrective action plan
Subpractices
1. Determine and document the appropriate actions needed to address the identified issues.
Examples of potential actions include the following:
· Modifying the statement of work
· Modifying requirements
· Revising estimates and plans
· Renegotiating commitments
· Adding resources
· Changing processes
· Revising project risks
2. Review and get agreement with relevant stakeholders on the actions to be taken.
3. Negotiate changes to internal and external commitments.
SP 2.3 Manage Corrective Action
Manage corrective actions to closure.
Typical Work Products
1. Corrective action results
Subpractices
1. Monitor corrective actions for completion.
2. Analyze results of corrective actions to determine the effectiveness of the corrective actions.
3. Determine and document appropriate actions to correct deviations from planned results for corrective actions.
Lessons learned as a result of taking corrective action can be inputs to planning and risk management processes.
GG 2 Institutionalize a Managed Process
The process is institutionalized as a managed process.
Commitment to Perform
GP 2.1 (CO 1) Establish an Organizational Policy
Establish and maintain an organizational policy for planning and performing the project monitoring and control process.
Elaboration:
This policy establishes organizational expectations for monitoring performance against the project plan and managing corrective action to closure when actual performance or results deviate significantly from
the plan.
Ability to Perform:
GP 2.2 (AB 1) Plan the Process
Establish and maintain the plan for performing the project monitoring and control process.
Elaboration:
This plan for performing the project monitoring and control process is typically a part of the project plan, as described in the Project Planning process area.
GP 2.3 (AB 2) Provide Resources
Provide adequate resources for performing the project monitoring and control process, developing the work products, and providing the services of the process.
Elaboration:
Examples of resources provided include the following tools:
· Cost tracking systems
· Effort reporting systems
· Action-item-tracking systems
· Project management and scheduling programs
GP 2.4 (AB 3) Assign Responsibility
Assign responsibility and authority for performing the process, developing the work products, and providing the services of the project monitoring and control process.
GP 2.5 (AB 4) Train People
Train the people performing or supporting the project monitoring and control process as needed. [GP107]
Elaboration:
Examples of training topics include the following:
· Monitoring and control of projects
· Risk management
· Data management
Directing Implementation
GP 2.6 (DI 1) Manage Configurations
Place designated work products of the project monitoring and control process under appropriate levels of configuration management.
GP 2.7 (DI 2) Identify and Involve Relevant Stakeholders
Identify and involve the relevant stakeholders of the project monitoring and control process as planned.
Elaboration:
This generic practice is different from monitoring stakeholder interaction for the project, which is covered by a specific practice in this process area.
Examples of activities for stakeholder involvement include the following:
· Assessing the project against the plan
· Reviewing commitments and resolving issues
· Reviewing project risks
· Reviewing data management activities
· Reviewing project progress
· Managing corrective actions to closure
GP 2.8 (DI 3) Monitor and Control the Process
Monitor and control the project monitoring and control process
against the plan for performing the process and take appropriate
corrective action.
Elaboration:
Examples of measures used in monitoring and controlling include the following:
· Number of open and closed corrective actions
· Project milestone dates (e.g., planned versus actual and slipped milestones)
· Number and types of reviews performed
· Review schedule (planned versus actual and slipped target dates)
Verifying Implementation
GP 2.9 (VE 1) Objectively Evaluate Adherence
Objectively evaluate adherence of the project monitoring and control process against its process description, standards, and procedures, and address noncompliance.
Elaboration:
Examples of activities reviewed include the following:
· Monitoring project performance against the project plan
· Managing corrective actions to closure
Examples of work products reviewed include the following:
· Records of project performance
· Project review results
GP 2.10 (VE 2) Review Status with Higher Level Management
Review the activities, status, and results of the project monitoring and control process with higher level management and resolve issues.
(The following goal is not required and its practices are not expected for a maturity level 2 rating,
but are required for a maturity level 3 rating and above.)
GG 3 Institutionalize a Defined Process
The process is institutionalized as a defined process.
GP 3.1 Establish a Defined Process
Establish and maintain the description of a defined project monitoring and control process.
GP 3.2 Collect Improvement Information
Collect work products, measures, measurement results, and improvement information derived from planning and performing the project monitoring and control process to support the future use and improvement of the organization’s processes and process assets.
